Supplier Agreement

1. Purpose and parties

This agreement is entered into between the contracting entity identified above (hereinafter "the Company", "we" or "VenteKamas") and any person who offers us virtual goods or a game account through the website (hereinafter "the Seller" or "you").

It sets out the conditions under which the Company purchases kamas, the virtual currency of the game Dofus, exchanges kamas between servers and buys back game accounts.

It applies in addition to our terms and conditions, which continue to govern the use of the website and your account. In the event of any conflict between this agreement and the terms and conditions in relation to a sale, exchange or buy-back transaction, this agreement prevails.

2. Who may sell

Our services are reserved for persons aged 18 or over. We may refuse a request or a payment where this condition is manifestly not met.

You undertake to provide accurate information and to keep it up to date, in particular your payment details. Any request submitted from your account is deemed to originate from you.

3. Transactions covered

This agreement covers three transactions:

• Sale of kamas. You hand over kamas to us and receive a payment in return.
• Exchange between servers. You hand over kamas to us on one server and we deliver kamas to you on another, at the rate communicated before validation.
• Account buy-back. Subject to verification, we consider buying back your game account and offer you an individual estimate.

This agreement governs what you hand over to us. Where we deliver kamas to you, as part of the return leg of an exchange, that delivery falls under our terms and conditions.

4. How a request proceeds

Each request follows the steps below: submission of the request, confirmation of the amount and the arrangements, an in-game appointment for the handover of the kamas or of the account, then release of the payment.

We endeavour to make payment instantly after the kamas have actually been received. Timescales may vary depending on the payment method chosen, on any security checks and on the availability of a member of our team.

5. Prices, rates and validity

The price is calculated from the rate displayed on the website for the game and the server concerned at the time your request is confirmed. Rates vary according to the server, the quantity offered and market conditions, and are updated regularly.

The rate applicable to your request is the one confirmed with you when the request is accepted. It is guaranteed for the period stated in that confirmation. After that period, or in the event of a significant market movement before the handover, a new rate is offered to you before the handover and you remain free to refuse it and to cancel the request free of charge.

The fees attached to the payment method you choose are stated at the time of the request and applied to the amount due in accordance with the arrangements set out there.

6. Settlement

Payment is released only after verification that the kamas or the account have been duly received.

The payment details you provide must belong to you; we reserve the right to request supporting evidence in the event of doubt. We make no payment for the benefit of a third party: the payment account must be in the Seller's name. For cryptocurrency payments, the receiving wallet must be under your sole control, and we may ask you to provide evidence of this before proceeding with settlement.

7. Ownership, origin of the goods and the Seller's liability

By offering kamas or an account, you warrant:

• that you are the rightful owner of them or that you have the right to transfer them;
• that these goods were legitimately acquired;
• that they do not come from theft, from a compromised or hacked account, from unauthorised access, from fraud or deception, from a stolen or fraudulent payment method, from a fraudulent chargeback, from duplication or cloning, from the exploitation of a game flaw, from the use of automated tools or bots, nor from any other illegal or prohibited activity;
• that the proofs of delivery, screenshots and transaction information you provide are not falsified;
• that the payment details provided belong to you.

You are responsible for the accuracy of this warranty. Where it appears, before or after the transaction, that it has not been complied with, we may refuse the transaction, withhold or retain payment, re-examine your earlier transactions, restrict or block your access to the services, and exercise the applicable contractual remedies. You are answerable for the direct consequences of an inaccurate statement, in particular for the repayment of sums received for goods whose origin proves to be illegitimate.

These provisions do not affect the rights you enjoy as a consumer under the mandatory provisions applicable to you. The checks applied are described in our Supplier Verification Policy.

8. Verification

For each transaction, we retain the information needed to verify it: request reference, game, server, character, quantity, amount, payment method, date and delivery status. Where a transaction presents a risk factor, for example an unusual quantity, inconsistent information, an earlier incident or a sudden change in activity, it may be placed under enhanced review. Explanations as to the origin of the goods, screenshots or confirmation that the payment account belongs to you may then be requested before acceptance or payment. Payment may be withheld for the period reasonably necessary for that review.

9. Consequences of a breach

In the event of a breach of this agreement, and in particular of the warranty given in article 7, we may, depending on the seriousness of the breach: refuse the request; retain payment; cancel the transaction; re-examine your earlier transactions; restrict or close your access to the services; and claim repayment of sums already paid in respect of goods whose origin proves to be illegitimate.

Where a sum is owed to us following an inaccurate statement or a fraudulent transaction, we may set it off against any amount we owe you in respect of another ongoing transaction, within the limits permitted by the law applicable to you.

Where the facts so require, we may inform the competent authorities, the game publisher or our payment providers, and disclose to them the information relating to the transaction.

These measures apply without prejudice to any other remedy available to us and do not affect the rights you enjoy as a consumer.

10. Cancellation and missed appointment

You may cancel your request at any time before the handover of the goods, free of charge, by notifying us through the contact method stated in your request. Where the Seller does not attend the agreed appointment and does not reply within twenty-four hours, the request is closed and may be submitted again at the rate of the day.

11. Acceptable Use Policy

Our Acceptable Use Policy describes prohibited uses, refused sources of goods and the measures applicable in the event of a breach. It applies in full to this agreement.

12. Personal data

The information collected in connection with a request is processed as described in our privacy policy, which sets out the categories of data, the purposes, the retention periods and your rights.

13. Amendment of the agreement

We may amend this agreement to take account of changes in our services or in regulations. Each version is identified by the date shown at the top of this page. The version applicable to a request is the one in force on the day that request is submitted. Earlier versions are archived and available on request.

14. Governing law and disputes

This agreement is governed by the law of the country in which the contracting entity mentioned at the top of this page is established, that is, currently, English law. From the effective date of migration, it will be governed by the law of Hong Kong. This clause does not deprive the consumer of the mandatory protective provisions available to them in their country of residence and from which no contractual derogation is possible.

In the event of a dispute, the parties will endeavour to reach an amicable solution before taking any action. Failing agreement, the dispute will be brought before the courts having jurisdiction under the applicable rules of law.

15. Contact

For any question relating to this agreement, or to report virtual goods that you consider to be illegitimate in connection with a transaction, you may write to us from our contact page.